PRIVACY POLICY

PRIVACY

This Privacy Policy governs the manner how REMANE HAIRCARE, and its affiliates ("REMANE", “we,” “us,” and/or “our”) handle personal data we collect online (e.g., through our websites) and offline (e.g., through customer support channels and in-person promotional activities) (collectively, the “Services”). This Privacy Policy explains the types of personal data we collect and process, how we may use and share the data, and the choices that are available to you with respect to our handling of your data. This privacy policy applies to all users worldwide and was constructed to be compliant with all applicable local laws – ex: General Data Protection Regulation (GDPR) and Canada’s Anti-Spam Law (CASL).

 

Personal & Non-Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order (“Order Information”), subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities. We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include, but is not limited to, the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. In accordance with this Privacy Policy, both “Device Information” and “Order Information” are subject to the terms herein.

TEXT MARKETING NOTIFICATIONS

By subscribing to REMANE text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out.  You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.

  

Collection Notice

We collect “Device” and “Order” Information using the following technologies and/or methods:

Consent with notice– Customers and subscribers knowingly submit their email address to receive emails from the company and have the option to opt out at any time.

Performance of a contract– Transactional emails confirming specific order-related steps (ex. order received, shipping information).

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Legitimate interest– Customers that have confirmed legitimate interest in the brand.

Cookies– These are data files that are placed on your device or computer and often include an anonymous unique identifier. Our Site may use “cookies” to enhance the User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, and/or opt out of cookie tracking on Site. If they do so, note that some parts of the Site may not function properly. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

Log Files– These track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Tags & Pixels– These are electronic files used to record information about how you browse the Site.

 

How Do We Use Your Personal Information?

REMANE may collect and use Users personal information for the following purposes:

To improve customer service.Information you provide helps us respond to your customer service requests and support needs more efficiently.

To personalize user experience. We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

To improve our Site. We may use feedback you provide to improve our products and services.

To process payments. We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. We may also use this information to screen for potential risk or fraud.

To run a promotion, contest, survey or other Site feature. We may use the information Users provided to create unique offers to enhance their customer experience and assess the success of the marketing and advertising campaign.

To send Users information they agreed to receive about topics we think will be of interest to them. We may use the email address to send User back in stock information, editorial content, or shipping information.

To send periodic emails. We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

 

How We Protect Your Information?

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

 

Sharing Your Personal Information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. For example, we use Shopify to power our online store–you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. We may share your information with these third parties for those limited purposes if you have given us your permission.

 

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

 

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

 

Compliance with Children’s Online Privacy Protection Act

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information on our Site from those known to be under 13, and no part of our website is structured to attract anyone under 13.

 

Changes to This Privacy Policy

REMANE has the discretion to update this privacy policy at any time. When we do, we will send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

 

Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

 

Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

REMANE HAIRCARE | remanehaircare.com@domainsbyproxy.com